About us Lumley Insurance Ltd, Lumley House, 56 Elliott Road, Cirencester, Gloucestershire GL7 1YS, (Tel 01285 885885) is authorised and regulated by the Financial Conduct Authority (FCA). You can check these details on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk or by contacting the FCA on 0800 111 6768. Our FCA number is 307431.
Permission statement Our permitted business is introducing, advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts and credit broking.
Our Service Unless otherwise confirmed, we will provide advice, and make recommendations, once we have assessed your insurance and premium finance needs. If your premium is paid by instalments we will instruct insurers to maintain cover beyond renewal date, and payments will continue to be withdrawn from your bank account, unless you instruct us to the contrary. We act on your behalf in selecting an appropriate policy to meet your needs, advising on associated credit facilities and in assisting you with claims matters. We may either act on your behalf, or on behalf of the insurer, in arranging your cover. Please let us know if you would like confirmation of the situation for any policy arranged for you. We will take your reading of these Terms of Business and your instructions to arrange cover to indicate that you understand and have given your consent for us to operate in this way. We will not in any circumstances act as an insurer nor guarantee or warrant the solvency of any insurer.
Products offered We provide insurance advice based on products from a range of Insurers. We can offer premium finance from insurers and specialist premium finance providers.
Providing information to your insurers Your insurance is based upon the information provided to the insurance company. Unless otherwise indicated by the specific insurer underwriting your particular policy, the following circumstances apply.
For Consumers (individuals buying insurance wholly or mainly for purposes unrelated to their trade, business or profession) this means that you must take reasonable care to answer all questions fully and accurately. Once cover has been arranged, you must immediately notify us of any changes to the information that has been provided to your insurers. Failure to provide accurate and up to date information may invalidate your insurance cover and mean that a claim may not be paid.
All other customers must present the risk (i.e. the subject matter of the proposed insurance) fairly. This means that you must disclose to insurers, before arranging or renewing your insurance policy, and throughout the policy period, anything that might influence the judgement of an insurer in fixing the premium, setting the terms or determining whether they would take the risk. If you are uncertain whether anything is material, you should disclose it. In order to identify what must be disclosed, you are obliged to carry out a reasonable search before presenting the risk to insurers. This includes (but is not limited to) consulting with all senior managers (anyone who plays a significant role in the making of decisions about how your activities re to be managed or organised, regardless of whether or not that individual is a member of your board or is formally in a management role). You must also consult with anyone who has particular knowledge about the risk to be insured.
Credit references In providing a quotation or cover for you, a credit check may be completed on you. The fact that such a credit check has been completed will appear on your credit report whether or not your application proceeds.
Fees and charges We are remunerated by commission from insurers and premium finance providers for arranging your insurance and associated finance. We may also earn income from insurers based on the overall performance of our account with them and not directly related to your insurances. We may apply administration charges to new business and renewal transactions. These will be communicated to you before you purchase cover. Any fees charged are non refundable. On return premiums we have to repay commission to insurers, we will therefore deduct commission from any return premium due to you. You may ask us to explain our earnings to you at any time.
Complaints It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact the Complaints Director at the above address. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at http://www.financial-ombudsman.org.uk
Awareness of policy terms It is your responsibility to read your policy document to satisfy yourself that the cover meets your requirements. Should you have any queries, or concerns, please contact us immediately.
How to cancel You may have a statutory right to cancel your policy within a short period. Please refer to your policy summary or your policy document or renewal notice for further details. If you wish to cancel outside this period cancellation rights will be as detailed in your policy document.
How to claim Please call us immediately if you suffer a loss and we will advise you on the appropriate course of action.
Loss Assessors Please note that, should you choose to engage a Loss Assessor to manage your claim, we will fully co-operate with the Assessor. However, in order to avoid confusion, we will allow your Assessor to liaise with your insurers entirely. Please ask them to contact us in order to obtain any information needed to progress the claim. Please also note that, should the activities of the loss assessor in any way damage the relationship between you, and your insurer, Lumley Insurance will take no responsibility for any resultant problems.’
Protecting your Personal Data (data) We are the Data Controller for the data you provide to us. We need to use your data in order to arrange your insurance and associated products and for marketing purposes (please let us know if you would prefer not to receive marketing information from us). You are obliged to provide information without which we will be unable to provide a service to you. We may pass your data to other organisations, such as insurers, auditors, external consultants, credit providers, banks, financial transaction processors, crime and fraud prevention agencies and databases and regulators. We process all data in the UK but where we need to disclose data to parties outside the European Economic Area (EEA) we will take reasonable steps to ensure the privacy of your data. In order to protect our legal position, we will retain your data for a minimum of 7 years. We have a Data Protection regime in place to oversee the effective and secure processing of your data. You can request copies of the data we hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal reasons). If you wish to complain about how we have handled your data, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are processing your data incorrectly you can complain to the Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113
Protecting your money Prior to your premium being forwarded to the insurer, and for your protection, we hold your money as an agent of the insurer (which means that the insurer treats your insurance as having been paid when you pay us).
Premium Finance Please note that, should you choose to pay using a third party premium finance provider, any default on your part may incur additional charges. Should the finance provider cancel the arrangement, following default, they may then invoice us for the outstanding premium. In these circumstances, we may cancel your policy, retain the return premium from the insurer and pursue you directly for any outstanding balance.
Compensation arrangements We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or at http://www.fscs.org.uk
Cancelling this agreement This agreement may be cancelled by mutual agreement at any time, or by either party giving not less than seven days notice to the other. In these circumstances, outstanding instructions and actions will be completed by Lumley Insurance Limited and you will be liable for all premiums fees and costs incurred up to the point where you give notice of cancellation. If there any claims outstanding, we will pass our claims file to your nominated advisor for completion.